Practice Promises

Our Promises To You

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Lismore Practice Promises

Each day at the practice we ask our patients to complete a brief survey to measure our performance.

We ask the following questions:

Are you happy with how fast the phones are answered?
Were you seen on time?
Was your visit pain free?
Are you likely to recommend us?

Each month we publish our results here for you to see.

Are you ready to transform your smile?

Take the next step to a fantastic new smile with a complimentary consultation with our smile advisor. Just call 01228 528022 or click on the button below to arrange your Complimentary Consultation

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Google Rating

4.9

Based on 242 reviews

Lismore House Dental Practice

4.9

John Craven

07:45 13 Oct 26

Excellent dentist team, cannot rate highly enough. Always able to see you quickly if you need them.

Jan O'Callaghan

08:26 11 Sep 26

Filling which had fell out was replaced effortlessly and painlessly. Great job.

Avril Thompson

09:33 08 Sep 26

Friendly, on time and lovely dentist.

Chris Blain

07:55 08 Sep 26

Jackie was very reassuring and professional with an issue I was trying to explain. Exceptional at her work as always 👏

Jacqueline Fowler

08:33 28 Aug 26

After desperately needing some Dental work I researched Dentists in Cumbria and came across Lismore. I was made to feel very welcome and well looked after by everyone, for someone nervous of Dentists I felt safe and confident in with them. They gave me hope and I would wholeheartedly reccomend.

julie maxwell

08:19 26 Aug 26

I arrived at the practice and was swiftly taken to the surgery/room, a choice of treatment was offered and the work commenced. It took a long time as the issue was worse than first anticipated but a thorough job was done and all pain free.

Melanie Whitlock

14:06 30 Jul 26

Not your usual review. The wonderful staff were sheltering families during a very heavy downpour during the summer holidays. Getting them inside to dry off. It takes a village as the saying goes, and it was wonderful to see a local business/service go above and beyond. A small act of kindness that made a huge difference.

Paul Hammond

08:19 15 Jul 26

Excellent staff. Dentist Mark, hygienist the same.

Florence Madden

08:08 08 Jul 26

Greetings, treatment, explanations are all first class !

Claudia Meyer

07:35 30 Jun 26

John Poland

11:13 10 Jun 26

Once again, Friendly welcome,. Each phase of treatment was explained. Very much appreciate the service . Thank you.

Anna Sisson

08:29 22 May 26

Great experience! Friendly staff, professional service, and my dentist made me feel at ease. Highly recommend!

Tony Mounsey

15:18 08 May 26

I only ever write reviews when I have been truly impressed. Today I was. I needed an urgent extraction and got a quick booking with Matt Gribbon. He was extremely patient with an old guy with mobility issues. He was detailed in describing the procedure and the possible alternatives if the tooth proved difficult to extract. Fortunately the extraction went well and the tooth was successfully removed from my lower right gum. The performance of Matt and his nurse assistant - Julie I think - was without a doubt 5-star. I can recommend Lismore House DP without reservation

Georgia Smith

07:12 08 May 26

Always have a lovely experience at Lismore, definitely helped me get over my fear of dentists, never had a painful experience.

Shona Rae

07:52 29 Apr 26

Very friendly,caring and thorough appointment,thankyou Jayne

Mike Shaw

19:14 25 Apr 26

As someone who gets very anxious about the dentist, I always leave thinking "what was i worried about?".Mark and the team are first class and I can't recommend them highly enough.

Anne Edwards

13:55 10 Apr 26

Had emergency treatment with Lujia Yang, her dental assistant and another dentist (apologies as I didn't get his name) on Tuesday. Again this was first class care. Thank you.

Kathleen Brewer

08:49 26 Mar 26

A very reassuring dental practise. Mark and colleagues should be very proud. Excellent.

Jack Lester

13:01 23 Mar 26

First time visiting today, Rebecca was amazing, talked me through what work needed to be done and my options. The girls on the reception desk were brilliant too talking me through payment plans ect!

gary queen

12:17 19 Mar 26

Great introduction from Sarah I’m yet to have the dental work done but so far very good and informative covering all aspects of what is required to reach my lovely smile 😃

Anna Chambers

21:27 15 Mar 26

I thought I would have to go further afield than Cumbria to get the cosmetic treatment I wanted. It turns out I didn’t have to. I found Mark at Lismore house dental practice and it was THE best decision! Everything about my experience was positive from the first visit. I can’t thank Mark and his team enough for their care and professionalism and for the amazing results. Would 100% recommend!

Sue George

22:57 12 Mar 26

My experience at Lismore house dentist has been second to none, Matt has taken time to talk me through the process, to get the best result for myself.He put me at ease, I highly recommend this dentist

Richard W

08:55 03 Mar 26

Excellent. Thank you

Paul Goddard

13:14 26 Feb 26

Excellent treatment from Mark today at Lismore Dental Practice. After seeing a few dentists over the last 68 years I can honestly say Mark is the most careful and courteous I have ever experienced.

Peter Goffin

10:25 19 Feb 26

Just had my annual check-up with Matt and as always recieved a above and beyond service and a friendly welcome from all the team.

Sue Macgregor

08:58 04 Feb 26

Always a reassuring experts everyone is professional & knowledgeable: as I get older with poor eyesight & some mobility issues I know they will always look after me, thank you xx... recent visit, still every bit as good!

kim kerr

08:52 22 Jan 26

I am extremely fussy about dentists and have had a fear since a young age. I have explained that to any dentist I have attended and also been upfront that if I wasn't happy I wouldn't be back. No need to worry here Mark Fortune is no less than brilliant and I have complete faith and comfort attending. Thank you Mark and the rest of the staff who are always very friendly and welcoming. Completely at ease.

Margaret Crook

08:59 10 Jan 26

I had a chipped tooth mended by Matt. After months of being irritated by this, and now having had the procedure done, I am extremely pleased with the result.

phebe thompson

09:57 08 Jan 26

Gio

08:08 07 Jan 26

Matt and all the staff are fantastic, very professional, friendly, and efficient.Glad I chose Lismore as my practice. 👌🏽

Lyn Kiltie

09:29 12 Dec 25

Making sure your dentist visit is as good as can be is the aim of everybody here. As soon as you walk in the door you are made welcome. During a long appointment I was offered a choice of ‘comforts’ to make the experience more relaxing in fact I think I did doze at one point, how often can you say that about a dentist appointment.Lovely place, Rebecca is a very very good dentist. Very happy to recommend.

Lynne BROOKS

08:58 10 Dec 25

I saw Matt as I had a tooth abscess, he was very kind and efficient, drained the abscess and extracted the tooth. Thank you.

steve killeen

08:52 28 Nov 25

Excellent service on time and made a great job of my filling I’m extremely happy

Emma Sanderson

21:08 27 Nov 25

I needed quite a lot of work done and when I say I’m extremely nervous of the dentist, it’s an understatement. I was petrified!!!But seriously not anymore…When Lismore House guarantees zero pain, they’re 100% spot on.Mark put me straight at ease and talked me through everything.I wouldn’t say I particularly enjoy having fillings done, but the fear and dread has gone.Reception staff are lovely, everyone very kind.

Bruntonp

10:41 27 Nov 25

Excellent professional friendly care.

Bev Reay

12:06 19 Nov 25

Such a lovely team at Lismore. After years of heartache being passed around the team at Lismore have taken my daughter and given her a reason to smile again. Two meetings so far both professional and kind cannot wait for treatment to start. Highly recommend this practice. Thank you all x

Vikki Usher

11:06 14 Nov 25

Honorata Lechowicz

09:07 14 Nov 25

Helen Telford

08:59 08 Nov 25

I had my first appointment with the hygienist yesterday and honestly that appointment was the best experience I have had at a dentist so far. He was friendly and patient and knowledgeable. The nurse was also very patient and very kind during the appointment . I'm a very nervous patient and I have absolutely no nerves at all about going to my next appointment . If I could give more stars I would

Yvette Gloag

09:07 05 Nov 25

Really good as usual

Chris Snowden

08:51 05 Nov 25

All round excellent- pain free dentistry, professional, very friendly staff who put you at ease.

Nettledust

08:46 29 Oct 25

I had severe toothache on Friday afternoon. I phoned Lismore and got an appointment for the following Tuesday. My (nearly ex) dentist was shut until Wednesday. Long story short, went for my appointment with Matt, tooth extracted in no time. Absolutely phenomenal service from start to finish. Girls on reception are lovely, friendly and very helpful. We will be signing on with Lismore on 6th November. Highly recommended!

Linda McGlasson

10:32 17 Oct 25

Great slick service from start to finish. Felt I was in very capable hands.The procedure was clearly explained and totally pain free. Thank you !

Ian Johnstone

15:24 16 Oct 25

My first visit to a pain free dentist and it was exactly thatPain free, friendly and everything explained throughout the treatment

Steph Tuddenham

14:41 15 Oct 25

I was quite nervous about my consultation but Sarah was fantastic and really made me feel at ease. Everything was explained really well and all the staff I met were extremely friendly.

Aimee

16:37 03 Oct 25

Couldn’t recommend enough! All the staff are so lovely and welcoming. Mark has been amazing from start to finish and I couldn’t be happier with my teeth, thank you so much😊

Daniela Pina

13:38 03 Oct 25

John Chambers

09:05 01 Oct 25

I sheared a tooth in the front of my mouth in half eating nuts. So phoned Lusmore for an emergency appointment.They fitted me in lunchtime with Matt. I thought that I was going to lose the tooth, but he repaired it so that it looks better than the original. I told him it was a masterpiece, and I truly think it is! Thankyou again!John

Susan Turner

14:07 30 Sep 25

I am very grateful to Matt and all the nurses who assisted with my recent dental procedures Matt explained exactly everything that he needed to do it was pain free and I was relaxed during my visits I would like to thank the reception staff who always greet in a warm and friendly manner

Clg 123

09:36 30 Sep 25

As soon as you enter the practice you are given a warm and friendly welcome by the receptionists. My consultation with Sarah was very relaxed. She took the time to understand my needs and explained treatment options that will be suitable for me. Sarah was so empathetic, kind and caring and I am looking forward to starting my treatment.

Lizzie Comber

09:07 17 Sep 25

Very friendly staff, receptionists are very welcoming and helpful. Excellent service provided by all.

Bill Bertham

08:50 17 Sep 25

This Staff here are marvellous, very professional and helpful.I have never felt any pain, or discomfort. I would recommend them to anyone.

Michelle Griffiths

08:45 10 Sep 25

Another fantastic experience at LISMORE Dentist..Complete faith in Matt..and the lovely ladies on reception..Just amazing, extremely professional n caring in every sense.. Thank Matt n Ladies x

Andrea Ewing

17:47 05 Sep 25

Excellent care. Mark is the best dentist ever. Jackie hygienist great too. Very thorough and professional.

Emma Owens

09:09 05 Sep 25

Always excellent service from Lismore, from when you go into reception you are welcomed by friendly, professional staff

Sharon Whitehead

08:43 02 Sep 25

Friendly, efficient. Opportunity given to ask questionsPositive experience. Pain freeSpecial mention to Jackie. 👏👏

Barry Clements

18:43 28 Aug 25

From the moment that I walked into Lismore House I felt comfortable with the surroundings, the women on the reception made me feel so relaxed, they are exceptional. My treatment was expertly performed by Jackie who made me feel comfortable and relaxed throughout, she is phenomenal. Everything was fully explained in great detail and was easy to understand. Jackie is really friendly and a real asset. I recommend Lismore House Dental Practice and I wouldn't go anywhere else.

Pauline Byers

10:17 27 Aug 25

My teeth look better now than they have ever done thanks to Mark. First class service and pain free. Mark is a great dentist and a lovely guy. The staff are all very friendly and helpful

Dave Parker

10:43 11 Aug 25

I have just joined the practice and I am very impressed with the professionalism of all the team I meet.

Rachel Smith (RachelRoots)

09:11 01 Aug 25

No pain dental treatment. I had deep pocket gum cleaning yesterday on the right hand side of my mouth. The appointment was on time, staff were all kind and friendly. I'd never had any dental work before with numbing injections and I didn't know what to expect but it was fine. I'd been shown how to clean my gums by Jackie a month earlier and have put in the effort. Today my mouth feels great. I'm washing my mouth with salt water and keeping my gums clean. Wish I'd had this quality of service when I was a child .I didn't know how to clean in between my teeth with tepe brushes until I joined Lismore .

Ian Boland

09:27 29 Jul 25

Mark fortune very easy to get on with and knows he’s job well.

Gary Armstrong

15:36 23 Jul 25

Needed an urgent appt due to a broken tooth/filling, was booked in with Matt the very next morning ! he was absolutely brilliant !very professional and top quality treatment .ThanksGuys.

Peter Bell

08:58 22 Jul 25

Always delivers first class care

Russell Spalding

09:51 16 Jul 25

Had my first consultation with Matt yesterday, felt very at ease, everything explained thoroughly, all necessary work priced up accordingly. Fantastic experience all around & I'm looking forward to my treatment!

wendy abbot

07:44 12 Jul 25

Perfect service, as always. Nothing is too much trouble, we’re instantly put at ease. Can’t recommend highly enough.

Kara Phillips

10:19 10 Jul 25

Great practice,lovely, friendly helpful staff..I am no longer terrified when I go to the dentist..Recommend 100% ..

Danni Page

08:38 10 Jul 25

The customer service and treatment I have received from this dentist has been 10/10! Completely felt at ease from the initial meeting right through to getting the work done. Highly recommend if you are looking to get some dental work carried out.

ashley gill

17:50 24 Jun 25

Great very professional service

Jade Graham

18:55 20 Jun 25

Always extremely fair, professional and thorough. Thank you for always being so patient and kind to my Grandpa. Highly recommend

The Ori

18:11 13 Jun 25

Had a Root Canal done by Matt, wonderful work, kind staff and Glad to be with the practice

Dennis Tanner

14:58 11 Jun 25

Excellent treatment from start to finish, as always.

Vanessa Kelly

10:30 11 Jun 25

I am quite nervous about having dental work done but each time I visit, Mark and Matt are very reassuring and my treatment is always pain free. I get good advice and everything is carefully. The reception team and dental nurses are amazing and I couldn't wish to be in a better practice.

John Horne

08:55 11 Jun 25

Mark has been my dentist since starting the practice at Lismore House. His byword is “Pain free dental treatment” and that is exactly what he delivers. I would highly recommend him and his staff…top class service.

Gordon Haywood

01:33 10 Jun 25

Very polite and friendly reception staff.The whole of the dental practice is spotless. Mark is my dentist he also very polite and friendly reassuring me all the time, making the experience happy and pain free.

Amanda Quinn

10:55 09 Jun 25

Great attention to detail.Gentle and considerate.Friendly, from receptionist to nurse and dentist.

Deb Brown

14:32 06 Jun 25

Can't recommend Matt and all the staff highly enough, I unfortunately needed 4 extractions and it was as pain-free as possible, despite my teeth being difficult with twisted roots. Matt explained everything at each stage and I was kept pain-free and as relaxed as possible. The reception staff were lovely, I'm a wheelchair user and they ensured I had a ground floor room and will put out a ramp for my next visit. I'm going back in a couple of weeks to discuss future options and I have no worries at all. Thanks all for an excellent service.

Karen Johnstone

12:22 05 Jun 25

Such a supportive and super friendly team. Exceptional work for Dr Mat, fell and snapped my front incisor, not only is it fixed and pain free, but also looks better than my original tooth, couldn’t be happier!😊

Lynn Ward

22:04 04 Jun 25

As usual Mark was a star, as he managed to reinsert one of my crowns. I've had some of my crowns since I was a teenager and I cant chew without them. He is the best dentist I have ever had.

Tricia Sanderson

13:48 03 Jun 25

Ian Crabb

16:42 02 Jun 25

Niamh x

19:16 27 May 25

Met with Sarah this morning, she was AMAZING! made me feel at ease and talked thoroughly through the whole process. Couldn’t recommend more

Hilary Claydon

11:28 24 May 25

fascottsmith

12:56 20 May 25

Thanks to Lismore House Dental for my pain free dental treatment again today. Check up with Mark and hygiene appointment with Jackie. As ever all very easy and pain free, and lovely clean teeth after my hygiene session.Overall great service from all in the team 👍

Paul Taylor

20:02 15 May 25

A lovely dental practice at every stage- reminders, notifications are helpful, receptionists are welcoming, the atmosphere is serene, the treatment, if required, is undertaken skilfully and painlessly- and if it ain’t broke they intervene to a minimum. For the first time in my life I actually feel like I’m actually being helped to make my mouth healthier rather than just getting it fixed when it falls apart!

Helen Hill

17:51 15 May 25

Had an 'emergency' appointment with Lismore House Dental Practice for a broken tooth. As always Mark and staff were completely efficient and caring I had my tooth repaired painlessly and was given consideration all the time. I have been with the Practice many many years and although there are new dentists and new staff I really don't see how anyone could have any better care.

Andrew Laird

14:08 15 May 25

My first time at Lismore House Dental and I was greeted warmly by the receptionists. My appointment was with Sarah who was very friendly and helpful which eased my anxiety right from the start. Very impressed with what I've seen so far.

Tim Wright

17:22 11 May 25

Very pleased that Matt was able to see me for an emergency appointment. He helped resolved the pain I was experiencing and set up a further appointment to resolve this issue. Thanks Matt!

Robert Reed

08:50 30 Apr 25

Following a recent fall I had broken an upper molar in two places. Was given an appointment early the next day after my initial enquiry when my tooth was removed painlessly. Excellent service and treatment by all concerned.

Nick Gordon

10:26 25 Apr 25

Very thorough appointment- honest outcome in terms of dental needs.

Andy Graham

19:21 23 Apr 25

I have recently moved practices to Lismore House and I have found there services to be of a very high standard and I think their customer service has been excellent. I had a consultation with Sarah about getting some dental work done and she sent me to Matt and I’ve found his work to have been pain free and excellent. I would recommend this practise to anyone.

Ray MacDowall

12:09 15 Apr 25

Sue T

16:22 10 Apr 25

Lovely friendly and professional staff. So knowledgeable and kind

10:08 09 Apr 25

14:37 01 Apr 25

13:12 24 Mar 25